RailSmart IM
Providing the right information to the right people, enabling smarter decision making during disruption
Multiple incident types
Provides a central platform for any type of incident to be recorded, actions to be assigned and updates captured.
Manage notifications
Create distribution lists to send notifications to the right people as incidents unfold.
Smart tags
Tag people, assets and headcodes in your incident to provide context and relevant information.
Assign and monitor incident actions
Assign actions to collaborate on resolving issues and monitor progress from opening the initial event though to closing the incident.
Over 1 million incident messages have been sent to operational and front line staff using RailSmart IM.
Product features
Define incidents
Define multiple incident types and capture an array of configurable incident information.
Smart tags
Tag people, assets and headcodes in your incident to provide context and relevant information.
Attachments
Add supporting documentation such as images, video or audio to incidents.
Timeline
Add updates to incidents as events unfold in real-time, keeping everyone informed.
Notifications
Create distribution lists to send notifications to the right people as incidents unfold.
Actions
Assign actions to collaborate on resolving issues and monitor progress from opening the inital event though to closing the incident.
360 collaboration
With the companion IM mobile app, on-site employees can provide key evidence, updates and photos to incidents.
Reports
Produce a daily incident report to give a complete picture of operational performance.
Why RailSmart IM?
- Standardises incident reporting
- Improves incident response
- Improves communication particularly during times of disruption
- Enables smarter decision making
- Enables process improvement through route cause analysis
RailSmart IM is part of a connected RailSmart suite.
Some of our customers
We are proud to work with passenger operators, freight operators and suppliers to the rail industry, large and small, from across the UK and beyond.
Ready to work with us? You’re in good company.
