RailSmart Incident Manager (IM)

A leading incident management solution for rail

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How our incident management solutions can help you make smarter decisions during disruption

RailSmart IM software on PC screen

Record multiple incident types

An incident management system for any type of incident to be recorded, actions to be assigned and updates captured.

Easily manage notifications

Create distribution lists to send notifications to the right people as incidents unfold.

RailSmart IM software on PC screen
RailSmart IM software on PC screen

Set useful smart tags

Tag people, assets and headcodes in your incident to provide context and relevant information.

Quickly assign and monitor incident actions

Assign actions to collaborate on resolving issues and monitor progress from opening the initial event though to closing the incident.

RailSmart IM software on PC screen

Over 1 million incident messages have been sent to operational and front line staff using RailSmart IM.

Incident Management Software Features

Define incidents

Record multiple incident types and capture an array of configurable incident information to track and analyse the data to easily find trends and identify areas that need improvement.

Smart tags

Tag people, assets and headcodes in your incident to provide context and relevant information.

Attachments

Easily add supporting documentation such as images, video or audio to incidents to provide as much information as possible, so you can effectively resolve it.

Timeline

Add live updates to incidents as events unfold in real-time, keeping everyone informed with the latest information so you’re all on the same page when working to resolve things.

Notifications

Accurately create distribution lists to send notifications to the right people as incidents unfold making sure everyone has the information they need to do their job effectively.

Actions

Quickly assign actions to collaborate on resolving issues as efficiently as possible. Monitor progress from opening the initial event through to closing the incident so you know exactly what stage you are at.

360 collaboration

Our incident management software includes the Companion IM mobile app allowing your on-site team to add key evidence, updates and photos to incidents.

Reports

Incident reporting software to produce a daily incident report to give a complete picture of operational performance.

RailSmart IM software on PC screen

Why Use Our RailSmart IM Incident Management System?

  • Standardised incident reporting 
  • Improves incident response, allowing you to efficiently resolve them
  • Improves communication, particularly during times of disruption, so everyone is on the same page
  • Enables smarter decision-making during incidents to effectively resolve them

RailSmart IM is part of a connected RailSmart suite. Watch to learn more:

Some of our customers

We’re one of the leading incident management solutions providers working with passenger operators, freight operators and suppliers to the rail industry, large and small, from across the UK and beyond. Ready to work with us? You’re in good company.