RailSmart IM

An effective incident management solution

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Providing the right information to the right people, enabling smarter decision making during disruption

RailSmart IM software on PC screen

Multiple incident types

Provides a central platform for any type of incident to be recorded, actions to be assigned and updates captured.

Manage notifications

Create distribution lists to send notifications to the right people as incidents unfold.

RailSmart IM software on PC screen
RailSmart IM software on PC screen

Smart tags

Tag people, assets and headcodes in your incident to provide context and relevant information.

Assign and monitor incident actions

Assign actions to collaborate on resolving issues and monitor progress from opening the initial event though to closing the incident.

RailSmart IM software on PC screen

Over 1 million incident messages have been sent to operational and front line staff using RailSmart IM.

Product features

Define incidents

Define multiple incident types and capture an array of configurable incident information.

Smart tags

Tag people, assets and headcodes in your incident to provide context and relevant information.

Attachments

Add supporting documentation such as images, video or audio to incidents.

Timeline

Add updates to incidents as events unfold in real-time, keeping everyone informed.

Notifications

Create distribution lists to send notifications to the right people as incidents unfold.

Actions

Assign actions to collaborate on resolving issues and monitor progress from opening the inital event though to closing the incident.

360 collaboration

With the companion IM mobile app, on-site employees can provide key evidence, updates and photos to incidents.

Reports

Produce a daily incident report to give a complete picture of operational performance.

RailSmart IM software on PC screen

Why RailSmart IM?

  • Standardises incident reporting
  • Improves incident response
  • Improves communication particularly during times of disruption
  • Enables smarter decision making
  • Enables process improvement through route cause analysis

RailSmart IM is part of a connected RailSmart suite.

Some of our customers

We are proud to work with passenger operators, freight operators and suppliers to the rail industry, large and small, from across the UK and beyond.
Ready to work with us? You’re in good company.