Effective incident management

Streamline incident management by providing the right information to the right people, enabling smarter decision making during times of disruption.

Incident Management

Multiple Incident Types

Provides a central platform for any type of incident to be recorded, actions to be assigned and updates captured.

Manage Notifications

Create distribution lists to send notifications to the right people as incidents unfold.

Smart Tags

Tag people, assets and headcodes in your incident to provide context and relevant information.

Assign & Monitor Incident Actions

Assign actions to collaborate on resolving issues and monitor progress from opening the inital event though to closing the incident.

Product Features

Define Incidents

Define Incidents

Define multiple incident types and capture an array of configurable incident information.

Smart Tags

Smart Tags

Tag people, assets and headcodes in your incident to provide context and relevant information.

Attachments

Attachments

Add supporting documentation such as images, video or audio to incidents.

Timeline

Timeline

Add updates to incidents as events unfold in real-time, keeping everyone informed.

Notifications

Notifications

Create distribution lists to send notifications to the right people as incidents unfold.

Actions

Actions

Assign actions to collaborate on resolving issues and monitor progress from opening the inital event though to closing the incident.

360 Collaboration

360 Collaboration

With the companion IM mobile app, on-site employees can provide key evidence, updates and photos to incidents.

Reports

Reports

Produce a daily incident report to give a complete picture of operational performance.

Why RailSmart IM?

  • Standardises incident reporting
  • Improves incident response
  • Improves communication particularly during times of disruption
  • Enables smarter decision making
  • Enables process improvement through route cause analysis

Contact us about RailSmart IM

Contact Us

Over 1 million incident messages have been sent to operational and front line staff using RailSmart IM.

RailSmart IM is part of a connected RailSmart suite.

For a demo or trial please get in touch!