Working alongside our customers

RailSmart ORS has helped us improve the output of the team as well as the quality of the roster. We’re light-years ahead of where we were.

Having the ability to use IFM in real, live situations, enables us to see how effective the system can be for our operations. The control team can use the system to capture the latest status and keep stakeholders updated. Utilising the actions and notifications functionality saves time, meaning the team is able to focus on managing and resolving situations safely and securely.

Davis Wagon Services Ltd have utilised the skills and expertise of 3Squared since 2017 as we progressed our transition into a digital era. Throughout the last six years, we have been fully supported and guided into which platform is relevant, and where gaps were identified, 3Squared have been extremely proactive in ensuring that our needs have never been compromised. Our digital transition is recognised as a perpetual journey of learning and understanding, and there is no better company we wish to have to support our business needs.

Partnering with 3Squared for our competency management solution EDS, gave us every confidence in choosing their newly released RailSmart Virtual Campus as our LMS. We are looking forward to accessing the comprehensive catalogue of pre-built courses from this robust and well acknowledged platform.

As an organisation it is important to us that our suppliers are committed to helping us achieve our objectives and 3Squared have embraced this ethos, regularly joining our competency governance meetings and inviting us to their cross-industry User Group.

RailSmart EDS is extremely user friendly. It is simple to use, significantly reduces admin time for our assessors, which in turn enables us to be more productive as a Training and Competency Entity. It is widely used by other internal stakeholders who need a snapshot of competency in their area and they can navigate and pull information from the system with ease.

Our industry is highly regulated and RailSmart EDS has enabled us to demonstrate assurance with the Health and Safety Executive. Our safety certificate gives us a license to operate trains and our safety authorisation gives us a license to operate stations. I’m not sure how we would have done it without RailSmart EDS, probably lots of emails and taking them up and down the route!

Going paperless is definitely the way forward, improving the environment and our efficiencies. First and foremost, RailSmart EDS has improved our assessors time to plan and undertake in-depth technical and operational assessments whilst automatically updating and maintaining our records which is such game changer.

We have been using RailSmart EDS for the last 6 or 7 years and it has made a significant change to our business. Bringing in an electronic system, means we have a better oversight of our competency management arrangement, allows us to work with teams and provides all records in front of us on screen.