FabDigital triumph at the National Rail Awards

Rail software experts FabDigital, sister company to 3Squared and part of the Velociti Group, have celebrated industry wide acknowledgement through its collaboration with Southeastern Railway, after the train operating company secured the coveted ‘Customer Service Excellence’ prize at the National Rail Awards.

The award recognises the work that FabDigital have undertaken with Southeastern Railway through its Dynamic Route Map (DRM) and Southeastern Customer Information System (SEIMS). Combined, these tools provide the technology backbone to deliver clear, accurate and up-to-date customer information, enabling Southeastern’s passengers to be kept well informed on operational updates.

FabDigital provides a range of high-quality software products that offer real time and accurate travel information in easy to navigate digital formats to Train Operating Companies (TOCs) across the UK. Its live timetabling and tracking applications seamlessly integrate with clients’ websites, improving efficiency, streamlining customer communications, and reducing administrative burdens.

Earlier this year saw the bringing together of FabDigital with 3Squared within the Velociti Group family. The Velociti Group are delighted to see its new acquisition is as highly regarded by the rail community, as it is by the management team at 3Squared.

Stewart Wells, Senior Project Manager at FabDigital, said: “SEIMS and DRM have been in development for several years, and we feel that they truly are innovative solutions to a wide range of industry problems, and a shining example of collaboration between supplier and customer. To have this independently recognised by the judges through Southeastern’s win at the National Rail Awards is marvellous.”

“Working with Southeastern has always been a pleasure. We look forward to continuing this relationship and further developing our products, that are designed to continuously evolve and always be built upon.”

Martine Dodwell-Bennett, Divisional Director at Velociti Group, commented: “It is fantastic to see Southeastern and FabDigital win big at this year’s National Rail Awards. FabDigital’s innovative solutions have been making waves across the rail industry and it is great to see them, alongside Southeastern, get the recognition they very much deserve, particularly in the ‘Customer Service Excellence’ category.”

To find out more information about our sister company, please visit:

FabDigital – https://www.fabdigital.uk