Keep track of incidents, faults, stranded trains and more
Ensure everyone is updated at the push of a button
A single point of truth for information management
RailSmart IMS displays a live feed of various incidents, faults and stranded trains across the network, and allows users to easily create, update and edit this data. Several built-in communications systems allow users to update relevant parties and suppliers on relevant issues with one click.
Reporting simplicity to support lessons learned
Understanding and reporting the causes and impacts of an incident and how and when various communications happened, especially those involving passengers, should not require pulling of data from a range of systems. With IMS it doesn’t – everything can be exported to a PDF in chronological order to help review incident and communications management as a part of learning for the future.
Manage cancellations and delays
The Location Service Gaps page details any service gaps caused by delays or cancellations within the current 24-hour period with colour coding for cancellation or delay type.
Keep track of high priority trains
Some trains merit special focus, such as those with a large school party travelling onboard. Any delays to such services are shown on the Priority Trains page and any delays will be automatically notified to IMS users.
Winner at the National Rail Awards 2023
This product has been industry wide acknowledged through its collaboration with Southeastern Railway, after the train operating company secured the coveted ‘Customer Service Excellence’ prize at the National Rail Awards.
Watch! See how IMS is used by Southeastern Railways
Listen to John Till, Head of Information Delivery at Southeastern Railway as he shows how IMS is used to track incidents, manage information, streamline communications and produce reports in one click.
RailSmart Information Management System (IMS) Features
Dashboard view
Clear, data driven colour coding presents users with an ‘at-a-glance’ view of key information.
One click reports
A single click produces a detailed information and communication summary PDF for sharing.
Targeted messages
Embedded communications tools allow for targeted messaging to defined user groups.
Searchable tables
Finding data in table lists is simple with powerful filter, sorting and toggle tools to help.
Location data
Faults and incidents can all be linked to network locations (e.g. stations) to analysis by location.
Stranded trains
Declare stranded trains to manage this high priority incident type – with colour coding to show delay times.
CIS faults
Keep track of CIS faults and communicated directly with locations and system suppliers.
Service gaps
Ensure everyone understands the impact of cancellations and delays with a visual overview.
Daily log
A shift rota and all relevant incidents and communication logs for the selected date.
Held services
Automatically pulls in services which are currently held at, or between stations.
Social media
Store and timestamp messages pushed to customers via social media for a complete record.
#Hashtags
Record and use agreed hashtags for incident communications to help customers find updates.
Some of our customers
We’re one of the leading customer experience solutions providers working with passenger operators, freight operators and suppliers to the rail industry, large and small, from across the UK and beyond. Ready to work with us? You’re in good company.
