A leading incident management solution for rail
Incident reporting allowing smarter decision making
How our incident management solutions can help you make smarter decisions during disruption
Record multiple incident types
An incident management system for any type of incident to be recorded, actions to be assigned and updates captured.
Easily manage notifications
Create distribution lists to send notifications to the right people as incidents unfold.
Set useful smart tags
Tag people, assets and headcodes in your incident to provide context and relevant information.
Quickly assign and monitor incident actions
Assign actions to collaborate on resolving issues and monitor progress from opening the initial event though to closing the incident.
Over 1 million incident messages have been sent to operational and front line staff using RailSmart IFM.
RailSmart IFM features
Define incidents
Record multiple incident types and capture an array of configurable incident information to track and analyse the data to easily find trends and identify areas that need improvement.
Smart tags
Tag people, assets and headcodes in your incident to provide context and relevant information.
Attachments
Easily add supporting documentation such as images, video or audio to incidents to provide as much information as possible, so you can effectively resolve it.
Timeline
Add live updates to incidents as events unfold in real-time, keeping everyone informed with the latest information so you’re all on the same page when working to resolve things.
Notifications
Accurately create distribution lists to send notifications to the right people as incidents unfold making sure everyone has the information they need to do their job effectively.
Actions
Quickly assign actions to collaborate on resolving issues as efficiently as possible. Monitor progress from opening the initial event through to closing the incident so you know exactly what stage you are at.
360 collaboration
Our incident management software includes the Companion IM mobile app allowing your on-site team to add key evidence, updates and photos to incidents.
Reports
Incident reporting software to produce a daily incident report to give a complete picture of operational performance.
Why Use Our RailSmart IFM Incident Management System?
- Standardised incident reporting
- Improves incident response, allowing you to efficiently resolve them
- Improves communication, particularly during times of disruption, so everyone is on the same page
- Enables smarter decision-making during incidents to effectively resolve them
RailSmart IFM is part of a connected RailSmart suite. Watch to learn more:
Some of our customers
We’re one of the leading incident management solutions providers working with passenger operators, freight operators and suppliers to the rail industry, large and small, from across the UK and beyond. Ready to work with us? You’re in good company.
