RalSmart IFM

Pioneering rail incident and fleet management software

Empower your rail operations with smart incident management

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RailSmart IFM offers an unparalleled incident management solution designed specifically for the rail industry

By integrating advanced rail fleet management and railway incident management capabilities, RailSmart IFM supports smarter decision making during disruptions, enhancing operational efficiency and safety across the rail network.

Multiple incident types

Capture various types of incidents

Simplify incident management with IFM, a robust system, enabling you to effectively record incidents, assign actions, and capture updates for any type of incident.

Take control of your notifications effortlessly

Ensure effective communication by setting up distribution lists that will promptly notify the appropriate individuals as incidents occur.

Manage Notifications
Smart Tags

Boost efficiency by implementing valuable smart tags

Tag people, assets and headcodes in your report to add background and pertinent details to incidents.

Assign and track incident tasks promptly to ensure timely resolution

Delegate tasks to work together on addressing problems and track advancement from the start of the issue until its resolution.

Monitor incident actions

RailSmart Incident Fleet Management (IFM) Key Features

Define Accidents

Versatile incident recording

With IFM rail incident management software, you can record and manage a wide array of incident types. Assign actions and monitor progress seamlessly from the onset of an incident to its resolution, ensuring comprehensive oversight and swift response.

Mobile friendly

Advanced smart tags

Enhance your incident data with smart tags for people, assets and head codes. This feature provides essential context, aiding in quicker, more informed decision making during critical moments.


Attach documents

Easily add supporting documentation such as images, video or audio to incidents to provide as much information as possible, so you can effectively resolve it.


Dynamic incident timeline

The timeline feature allows for real-time updates, keeping all team members aligned with the latest information. This fosters enhanced collaboration and efficiency in resolving incidents, pivotal for railway incident management.

Delay Flexibility

Intelligent notifications

Tailor your communication strategy with easily manageable distribution lists, ensuring critical notifications reach the right stakeholders promptly. IFM is designed to keep everyone informed as situations evolve, crucial for effective railcar fleet management and incident response.


Comprehensive actions

Quickly assign tasks to facilitate issue resolution and track progress meticulously.


360 collaboration

Incident management software promotes 360 degree collaboration, including on-site updates via the Companion IM mobile app, making it an essential tool for rail fleet management.

Accessibility info

Robust reporting tools

Generate detailed incident reports with ease, offering insights into operational performance and areas for improvement. These insights are invaluable for continuous improvement in rail fleet management and safety protocols.

Why choose RailSmart IFM for your rail fleet and incident management needs?

  • Standardised reporting: implement consistent incident processes, improving response time and resolution effectiveness.
  • Enhanced communication: maintain clear, effective communication channels, especially crucial during disruptions, ensuring all parties are informed and aligned.
  • Smarter decision making: leverage comprehensive data and analytics for informed decision-making, enabling rapid, effective responses to incidents and operational challenges.
  • Integrated fleet management: as part of the connected RailSmart suite, IFM provides a holistic approach to rail fleet and incident management, ensuring seamless operations and enhanced safety across your rail network.
Book a demo

Discover how RailSmart IFM can transform your rail operations. Elevate your rail incident management and fleet management capabilities with cutting edge software, designed for the modern rail industry’s demands.

Some of our customers

We’re one of the leading incident management solutions providers working with passenger operators, freight operators and suppliers to the rail industry, large and small, from across the UK and beyond.

Ready to work with us? You’re in good company.